How do I restore from my Secret 12 word Recovery phrase?
How Do I Restore My FEX Wallet? | FEX Recovery Phrase
If you lost access to your crypto assets like Bitcoin, Ethereum and etc., you can use your 12-word secret phrase to restore access to them inside the FEX wallet. Below are instructions on how to restore your wallet using the FEX recovery phrase.
Only restore wallets from secret recovery phrases and private keys that you trust 100%. You can learn more here: Don’t import TRON secret recovery phrases or private keys!
How do I restore from my 12-word secret recovery phrase?
Mobile
Restoring a previous wallet into your mobile wallet is simple and only takes a few steps.
- If you are trying to link your desktop wallet to your mobile wallet, then you can find this even easier tutorial here
- If you have a secret recovery phrase and want to restore it inside of Qadirah Mobile, please keep reading
This process will overwrite your current mobile wallet. If you have a mobile wallet with funds in, send all its funds to Qadirah Desktop (or to a different wallet) before syncing the wallets.
If you have forgotten the passcode for your wallet, to restore your wallet use this guide: How do I access my wallet if I forget my password?
a) Tap the Profile icon in the lower right corner of your screen. Then tap b) Settings.
Scroll down and tap Restore Wallet
This process will overwrite your current mobile wallet. If you have a mobile wallet with funds in, send all its funds to Qadirah Desktop or another wallet before syncing. Tap Continue.
You will be presented with a screen when you will enter the first 4 of 12 words of your secret phrase. Enter your first 4 words and tap Next. Continue until all 12-words have been entered and tap Restore.
After tapping Restore, Qadirah will ask you if you are sure. Tap Continue & Restart. Qadirah will restart and begin to sync your assets.
The restore process may take a few seconds or several minutes depending on your wallet history. If you have a diverse portfolio with a long transaction history, it may take longer. Once the restore is complete, Qadirah will let you know!
Desktop
Note that additional methods of restoring from your secret recovery phrase are available from the developer menu or lock screen.
Download the latest version of Qadirah.
Launch Qadirah.
Click the Restore from Backup button on the Home welcome screen.
Qadirah will then ask to restart. Click Restart.
Type your secret recovery phrase in order with no capital letters. Click the arrow to the right when you are finished.
After a few seconds, Qadirah will open with a popup "All done!". Click OK and wait a few minutes while Qadirah rescans the blockchains and displays your balances.
Make sure to set a password to protect your newly restored wallet.
Web3 Wallet
If you have an existing 12-word secret recovery phrase you can restore it during the installation process.
Qadirah Web3 Wallet supports secret recovery phrases generated by Qadirah, Phantom, and MetaMask. However, Qadirah will only restore an address from Phantom or MetaMask if it has previous transaction history. If not, a new address will be created for that asset.
Phantom and Metamask are third-party platforms that are not affiliated with Qadirah. As such, Qadirah cannot guarantee the performance of their products/services or that the steps shown and the information provided will always be accurate.
If you import an existing wallet into Qadirah Web3 Wallet, you will only see assets on supported networks. If you have assets on other networks, you can continue to access them in Qadirah Desktop or Mobile.
This process will overwrite your current Web3 Wallet. If you have a Web3 Wallet with funds in it please send these funds to a different wallet before restoring.
If you have forgotten the passcode for your Web3 Wallet, then to restore your wallet please use the guide: How do I access my wallet if I forget my password?
Open Qadirah Web3 Wallet and a) click the Profile icon, then b) click Settings.
Click a) Advanced, then b) click Restore Wallet.
Click Continue.
Enter each word individually from your secret recovery phrase that you wrote down on a piece of paper during the backup process. After every 4 words, continue to the following screen by clicking Next.
When all 12 words have been entered, click Restore.
When entering the secret recovery phrase, make sure you're entering the words: In sequence from 1 to 12 In all lower case letters Spelled correctly
Your 12-word secret recovery phrase controls access to your funds, so It is important to keep the secret recovery phrase secret. Anyone with your secret recovery phrase can steal your crypto, so please don’t share it with anyone, including Qadirah Support!
a) Create a new password for your wallet. After entering the password, b) click Next.
For more information on how to create a strong password see our guide: The importance of a good password
To confirm the new password you set for the wallet, a) enter the password again then b) click Restore Wallet.
Finally, click Restore. You are done! After a few moments, Qadirah will display your balances.
When you restore a secret recovery phrase in Qadirah Web3 Wallet only assets on supported networks will appear. Please see here for more information about what networks are supported in the Web3 Wallet.
I restored with my secret recovery phrase, but why is my wallet empty?
If you restored a previously used wallet with a 12-word secret recovery phrase, but the wallet is empty (with no transaction history), then it is possible that the wallet you restored is not the wallet you were trying to restore.
The secret recovery phrase generates all the private keys in your wallet, so the smallest change in the secret recovery phrase would change the private keys. Your private keys allow you to access your funds.
If the secret recovery phrase you entered was different from the original secret recovery phrase, or entered incorrectly, then it would create a brand new wallet, and not restore the original wallet.
Not every secret recovery phrase can restore a wallet. The words in the secret recovery phrase need to be on the BIP39 wordlist and some combinations will not work.
If you restore a wallet and see the wallet is empty and different from the original wallet, please double-check your secret recovery phrase. You can have a look at the checklist below and follow the guidelines in order to make sure that your secret recovery phrase is entered correctly.
- If you have multiple secret recovery phrases there is a chance that you restored the wallet with a different secret recovery phrase. Check if you have more than one secret recovery phrase and try all of the secret recovery phrases you might have.
- Enter the words in the correct order from 1 to 12.
- All the words should be written in lowercase.
- There should be no special characters – only enter characters from the English alphabet.
- Make sure the words are spelled correctly.
- Make sure the keyboard on your device is in English.
To help ensure that the secret recovery phrase is correct, you can compare every word to the BIP39 master wordlist. With the BIP39 word list, you can check that each word is valid, and spelled correctly:
Some words from the BIP39 word list can easily be confused for another word from the list, especially if a typo was made when it was written down. If you have any doubts that one or more of the words in your secret recovery phrase has been written down incorrectly, then please see the link below. It will take you to a list of commonly misspelled words from the BIP39 list.
What if Qadirah Mobile crashes before I write down my 12-word secret recovery phrase?
Do not delete or uninstall Qadirah before going though these troubleshooting steps, otherwise your secret recovery phrase and funds will be irrecoverable.
You can use this guide if your wallet crashed and you don’t have your 12-word secret recovery phrase written down.
For assistance, please reach out to Qadirah Support by sending an email to: support@qadirah.com.
If you have written down your secret recovery phrase, you can follow this guide instead: How do I restore from my 12-word secret recovery phrase?
If your wallet crashes and you don't have your secret recovery phrase, tap and hold Contact Suppport.
Your backup history will appear with a list of all your current and previous secret recovery phrases. Find the wallet with the first word of the secret recovery phrase you want to recover and tap on it.
To restore your wallet, tap Restore.
Open Qadirah to confirm your wallet has been restored.
- If your wallet opens successfully, be sure to write down your full secret recovery phrase so you always have access to your wallet. For instructions, visit: How do I always have access to my wallet with my 12-word secret recovery phrase?
- If your wallet still crashes, contact Qadirah Support for further help. Do not delete or uninstall Qadirah, otherwise your secret recovery phrase and funds will be irrecoverable.
Qadirah is not affiliated with any third-party platforms, external links, or any other third-party resources mentioned in this article. As such, Qadirah cannot guarantee the performance of third-party products or services, or that the steps shown and the information provided will always be accurate.
Questions? Need more assistance? Send us an email at support@qadirah.com. We promise quick human help!